1. About Us
This website is operated by Tank Hub. Throughout the site, the terms “we”, “us” and “our” refer to Tank Hub. By using our website or placing an order, you agree to be bound by these Terms & Conditions.
2. Products & Information
All product descriptions, specifications, images, and pricing are provided in good faith. While we aim to ensure accuracy, specifications may change without notice and images are for illustrative purposes only.
It is the customer’s responsibility to ensure products are suitable for their intended application and comply with local regulations.
3. Orders
All orders are subject to acceptance and availability. We reserve the right to refuse or cancel an order at any time, including due to pricing errors, stock issues, or suspected misuse.
Once an order is placed and confirmed, it cannot be amended without our approval.
4. Pricing & Payment
All prices are shown in GBP and exclude VAT unless stated otherwise. VAT and delivery charges will be added at checkout where applicable.
Payment must be made in full before goods are dispatched.
5. Delivery
Delivery times are estimates only and may vary due to factors beyond our control. We are not liable for delays caused by couriers, manufacturers, or external events.
Customers must ensure suitable access for delivery vehicles. Failed deliveries due to access issues may incur additional charges.
6. Returns & Cancellations
Due to the nature of our products, many items are made to order or non-returnable.
Returns are only accepted where goods are faulty or supplied incorrectly. Any issues must be reported within 48 hours of delivery.
Returned items must be unused and in their original condition unless faulty.
7. Faulty or Damaged Goods
Goods must be inspected upon delivery. Any damage or faults must be reported within 48 hours, supported by photographs where possible.
We will repair, replace, or refund faulty goods at our discretion in line with UK consumer law.
8. Liability
We shall not be liable for any indirect, incidental, or consequential losses arising from the use or installation of our products.
Our liability is limited to the value of the goods supplied.
9. Installation & Use
We are not responsible for incorrect installation, misuse, or failure to follow manufacturer guidance. Installation should be carried out by competent persons where required.
10. Intellectual Property
All content on this website, including text, images, and branding, is the property of Tank Hub and may not be copied or reproduced without permission.
11. Privacy
Your personal data is handled in accordance with our Privacy Policy. By using this site, you consent to such processing.
12. Governing Law
These Terms & Conditions are governed by and construed in accordance with the laws of England and Wales.
13. Contact
If you have any questions regarding these Terms & Conditions, please contact us via the Contact page.